Reference

Legal terms for your surya123 account

Legal clarity comes first on surya123: we explain how account access, wallet records, privacy choices and policy requests work before you enter the lobby.

Policy termsAccount accessData choicesIndonesia context
surya123 Legal terms for your surya123 account
POLICY CONTACT

Three routes for Legal questions

A clear contact route helps when a Legal question affects your account or wallet record.

Account policy path Use the support route attached to your account when you need a Legal clause…
Wallet record check For a Legal question about DANA, OVO, GoPay, QRIS or bank transfer records, send…
Access clarification If an account action relates to location or eligibility, ask through the same support…
DATA PRACTICES

How we handle Legal requests

Our Legal process is designed to leave a usable record of what you asked, what account detail was checked and what response we gave.

Account data

We use account details to connect a Legal request with the correct profile and to complete phone verification when an…

Payment records

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference may be retained with the related account event.

Cookies

Cookies can remember session choices and help keep the account path working between login and the lobby.

Account security

Keep your password and verification code private, and contact us if a detail changes without your approval.

Retention

We retain account and payment records only as required for service administration, dispute handling and applicable legal duties.

Change requests

To request a correction, deletion or copy of eligible account data, use the policy contact route and describe the exact…

Answers before opening an account

These Legal answers address the questions we expect you to ask before creating an account or sending a policy request. They cover local eligibility, phone checks, payment records, cookies, data changes and account closure. Read the full notice for the wording that applies to your situation, and contact us when your case needs a direct account check.

Legal on surya123 covers the terms for account access, data handling, cookies, payment records, policy requests and account closure. It also sets out how we respond when a question involves DANA, QRIS, phone verification or eligibility where local law permits access.

Access depends on local law and your eligibility in the relevant Indonesian location. Our Legal terms do not replace local requirements. If you are in Surabaya, Bandung or elsewhere, check the current notice and contact support before opening or using an account.

Phone verification helps us connect an access request or sensitive account change to the correct account. We may request it before account access or profile changes. Never send your password or one-time code through support, even when your Legal question concerns login.

Our Legal policy explains that DANA, OVO, GoPay, QRIS, bank transfer and virtual account references may be kept with the related account event. We use a receipt reference or timing detail to check a status question without requesting your wallet credentials.

Yes, you can ask us to correct, remove or provide eligible account data through the policy contact route. We may verify your account first, and Legal or payment-record duties may require some records to remain. We explain the reason for any limitation.

The Legal policy distinguishes cookies from account data and explains how cookies can retain session choices between login and the lobby. You can adjust browser settings on mobile or desktop, although some account functions may not work as intended afterward.

Send an account closure request through the policy support route after checking any open payment or access question. We may verify ownership and retain records required for legal or payment duties. The current Legal notice explains the steps and any remaining record obligations.